E.Bowden & Sons
Privacy Policy

​Our contact details

Tel: 01626 833374
Email: info@ebowdenandsons.co.uk
Facebook: @ebowdenandsons
E.Bowden & Sons
Little Woodland,
Old Newton Rd
Bovey Tracey
TQ13 9DT

​Privacy Policy Details

Revision: 1.0
Date: 02/03/2021

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Record of items purchased from us
  • Payment details related to items purchased from us

​How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • The purchase of items from our online store
  • The purchase of items from our showroom
  • In order to provide quotes for purchases
  • In order to register products for warranties
  • If we are asked to try and source a particular product or part for you and we have to take contact details in order to reply to this request.
  • In order to answer queries/questions sent to us via the website contact form.
  • In order to contact/notify you when machines or parts are ready to collect.
  • If you have a credit account with us, in order to send bills and statements and facilitate the ability to hold an account with us.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • If we are asked by manufacturers/importers that we are dealers for to undertake warranty work on behalf of them.

We use the information that you have given us in order to complete sales agreements and register product warranties. We do not bombard people with generic advertising but we may use your information occasionally to contact you with offers or deals that we believe may be of interest to you. If you do not wish to be contacted by us for these reasons then please contact us via email or telephone and we will ensure we do not contact you in the future.

We may share this information with our payment provider, Handepay Ltd (Merchant Services), and 3rd parties limited to manufacturers of equipment for which we are agents of including STIHL, Cub cadet, Lawnflite, Teagle, Solis, TGB. The nature of this is to register your machine for warranty purposes.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting 01626 833374 or info@ebowdenandsons.co.uk
  • We have a contractual obligation.
  • We have a legal obligation.
  • We have a legitimate interest.

How we store your personal information

Your information is securely stored on our web-server and/or at our main office address.

The time scale in which we keep your information varies dependant on your activity with us and the nature of why we have your information. Please find below retention periods based on this.

Server log information
We retain information on our server logs for no longer than 13 months from the end of the calendar month in which they are created, if you choose to close your account prior to this then information will be removed within 21 days of notification to cancel from yourself.

Order information
When you place an order for services, we retain that information for six years following the end of the financial year in which you last placed an order using that billing account, to allow you to view your historical information and in accordance with our legal obligation to keep records for tax purposes.

Credit Account Holders
Should you choose to open a credit account with us, the personal information that is collected in order for us to be able to offer you this facility will remain on our system until you request for your account to be closed or there has been a period of inactivity for 6 years.

Correspondence and enquiries
When you make an enquiry or correspond with us for any reason, whether by email, via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry (or, if your enquiry related to an ongoing contract, for as long as this contracted service remains active, for the purposes of assisting you further in the future). The information will then be deleted within 13 months of the end of the calendar year in which it was received, or it can be deleted earlier upon your request.

Criteria for determining retention periods
In any other circumstances, we will retain your information for no longer than necessary, taking into account a variety of criteria such as keeping records for lawful purposes.

To safely remove your personal information from our servers and account systems by following the appropriate deletion process. Any personal information that is held on paper will be shredded or incinerated.

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at 01626 833374 or info@ebowdenandsons.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at 01626 833374 or info@ebowdenandsons.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk